If you are a branch manager or an employee at a community financial institution, this article is for you. Is your branch filled with antiquated fintech? Do your customers constantly complain about your lack of convenience? Are your machines often out-of-order? Sounds like you are ready to refresh and renew your branch. A branch transformation that includes modern automation from NCR's line-up of ITMs along with industry leading service can bring your branch from the vintage age to the modern age. The key detail in that statement is that in order for a branch transformation too be successful, you need expert ITM service. The easiest way to find that? Do your research prior to your purchase and find a supplier that is an NCR or brand partner that also provides maintenance and additional services.
First-Rate ITM Service is the Key to Success
Adding new machines and implementing new services is great. It expands your business, keeps you relevant in the customers eyes, and attracts new clients. However, no part of that sentence remains factual if the technology doesn’t work. Only with exceptional ITM service does adding these machines remain beneficial. With lackluster maintenance comes below average service. The only thing that follows that is a huge loss of clientele. Finding an ITM maintenance company that provides remote service, has its own warehouse of parts, and has manufacturer trained technicians is the first step in a successful branch transformation. Without just one of these key elements, your branch transformation will certainly be a flop. First-rate ITM service is the number one key element that makes improving your branch a worthwhile cause.
A Stocked Warehouse is Your Branches Best Friend
If you’ve ever taken your car to the mechanic for service an been told it will take up to three weeks to get the part in, you know what we mean when we say a stocked warehouse is your branch’s best friend. A service company that can’t fix a problem immediately is of little to no use. When it comes to fintech, time is literally money. Every minute that passes when your ITM is out of service is money lost. Industry-leading ITM service should include a fully loaded warehouse. This ensures all of your repairs that require more than a remote log-in can be taken care of as quickly as possible. One of the best ITM service companies in NJ boasts that they can help you achieve 99% uptime out of your fintech. That is entirely achievable for your branch with the right ITM service company.
Manufacturer Trained Technicians are a Must
One thing you should look for when researching ITM supply and service companies is a note about them having manufacturer trained technicians. There is no substitute for knowledgeable, expertly trained, technicians. They are a crucial part of any fintech service. Just any old technology technician is not good enough. These workers must be educated by the ITM manufacturer in order to be effective at their jobs. We believe you’ll find there is no one better to fix an NCR ITM than a technician that was trained by NCR. There isn’t a better resource for information on the maintenance and service of any piece of fintech than the company who made the product. This is why manufacturer trained technicians are a must when researching ITM service companies.
ITM Service Should Always Include a Maintenance Contract
Even with a warehouse full of parts and the best trained technicians in the world, the goal for any ITM service company should be to avoid the need for repair. Remote monitoring and maintenance are the number one way to do that. The ITM service company we mentioned previously also has such a great monitoring and maintenance program that most issues in your machines are fixed before you even knew there was a problem. Remote access allows the service company to apply patches for bugs, establish PCI compliance, install upgrades to security details, and overall ensures your fintech is always running its best. Afterall, fintech and all banking equipment is only as good as the service provided to it. With remote monitoring and maintenance, you can avoid most on-site repairs saving you time and money.
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